Return Policies

Refunds and Exchanges

For any product purchased in-store, please make your return request directly to the branch of purchase.

If you made your purchase through our website, please write to us at:

service@electroshop.ca

Return costs are the responsibility of the customer.
However, Electro Shop covers the cost of reshipping the product to the customer, when necessary.

Factory sealed products can be returned free of charge within 14 days of receipt.
Any damage must be reported within 48 hours of delivery or pickup.
All products are covered by a minimum one-year manufacturer's warranty (exceptions may apply).
Product defects and recalls are handled directly by the manufacturer . A diagnosis by an authorized technician is required before authorizing a return.
No return or exchange request will be accepted without prior written authorization .
Products used or installed are neither refundable nor exchangeable .
All returns must be made in the original, undamaged packaging .
Ventilation, microwave and accessory products are considered final sales .
Opened but unused products may be returned, subject to restocking fees and applicable delivery charges .
Once authorization is obtained, the product must be returned within 14 days . After this period, the authorization expires, and a new application will need to be submitted for evaluation.
This policy does not include issues related to services or repairs . For these situations, please see the warranty conditions .
ElectroSHOP reserves the right to refuse or restrict a return at its discretion.

Floor Model Products / Open Box